Refund
Real-time capture, unified management, fast response.
Eliminate losses from missed refund recoveries.
Everything you need for refund management.
Real-time Refund Reception
Receive refund completion webhooks from Google Play,
App Store, and ONE Store instantly and automatically log them.
Unified Console Management
View refund records from all 3 major stores in one console
and manage processing status systematically.
Instant Client Alerts
Send immediate alerts to the user client when a refund occurs,
supporting swift item recovery.
Automatic User Blocking
Automatically block the user immediately upon refund
to prevent abuse.
Response Automation
Set up automatic alert delivery and auto-blocking so
refunds are handled instantly without manual intervention.
SDK Integration
Query and update refund status via SDK to automate
in-game processing.
Do you have these concerns?
It's hard to know immediately when a refund occurs 😰
Managing each store separately leads to missed refund cases 😩
Manually finding and blocking refunded users is too tedious 😤
Introducing the core features of Refund Management.
Respond instantly when a refund happens.
Refund completions are collected in real time.
Processing status can be managed based on recovery outcome.
Send real-time alerts to mobile to take action or initiate recovery.
Refunded users? Block them automatically.
Users can be automatically blocked as soon as a refund is received.
Normal refunds can be pre-excluded to prevent unnecessary blocking.
Stores and users, managed in one console.
View and manage refund completions from all 3 stores in a single list.
View a specific user's refund history at a glance.
Track the processing history of a specific order in detail.
Reliable service at a reasonable price
View PricingFrequently Asked Questions
Backend Base SDK integration and store-specific webhook registration are required.
Once webhooks are registered, refund completion data is automatically logged.
Google Play, App Store, and ONE Store are supported.
Yes. Even without using Base SDK user authentication, refund history query and status changes are available.
However, real-time alert delivery and user blocking are only supported for authenticated users.
Yes. You can immediately lift the block from the User Access Management menu in the Backend console.
Refund completion records are automatically collected after webhook registration is successfully completed.
To verify, the most accurate method is to process a refund in the live environment and check the refund history in the console.
If records are still not appearing, please check the webhook registration status first or contact the Backend team.
Yes. You can use Refund Management on its own without using other Backend Base features.
However, installing and integrating the Backend SDK is still required.
Additionally, if you do not use user authentication (login), features that require user identification — such as real-time alert delivery and automatic blocking — may be limited.
[View Supported Scope]